{"id":16734,"date":"2023-02-10T20:38:00","date_gmt":"2023-02-10T17:38:00","guid":{"rendered":"https:\/\/scurtpe2.ro\/?p=16734"},"modified":"2023-02-10T20:38:00","modified_gmt":"2023-02-10T17:38:00","slug":"timpul-de-asteptare-maxim-3-minute-pentru-serviciile-de-call-center","status":"publish","type":"post","link":"https:\/\/scurtpe2.ro\/?p=16734","title":{"rendered":"Timpul de a\u0219teptare, maxim 3 minute pentru serviciile de Call Center"},"content":{"rendered":"<p>Oamenii au nevoie de servicii de calitate, s\u0103-\u0219i rezolve cu rapiditate problemele, \u0219i au nevoie de respect \u00een rela\u021bia cu furnizorii. Pentru mul\u021bi consumatori, serviciul de asisten\u021b\u0103 pentru clien\u021bi, indiferent de firma c\u0103rora li se adreseaz\u0103, \u00eenseamn\u0103 nervi \u0219i timp pierdut la telefon. Oamenii sunt nevoi\u021bi, uneori, s\u0103 a\u0219tepte zeci de minute ori chiar ore pentru a fi prelua\u021bi de un operator uman, c\u0103rora s\u0103 le\u00c2\u00a0 reclame problema cu care se confrunt\u0103. \u00cen plus, multe persoane, \u00een special cele v\u00e2rstnice, nu au posibilitatea de a folosi alte solu\u021bii, cum sunt cele online.Pentru a veni \u00een sprijinul oamenilor \u0219i a reduce timpii de a\u0219teptare pe care cu to\u021bii \u00eei \u00eent\u00e2mpin\u0103m atunci c\u00e2nd avem o problem\u0103 cu o societate furnizoare de servicii publice,\u00c2\u00a0 deputatul PNL de Buz\u0103u, Gabriel Avr\u0103mescu, inten\u021bioneaz\u0103 s\u0103 ini\u021bieze un proiect de lege prin care consumatorilor s\u0103 li se ofere alternativa de a discuta \u00eenc\u0103 de la \u00eenceput cu un operator uman. Ini\u021biativa urm\u0103re\u0219te reducerea perioadei de a\u0219teptare prin oferirea posibilit\u0103\u021bii de a discuta rapid cu o persoan\u0103 fizic\u0103, nu dup\u0103 zeci de minute sau chiar ore de a\u0219teptare. <em>&#8222;\u0153Voi avea o ini\u021biativ\u0103 legislativ\u0103 care s\u0103 contribuie la reducerea timpilor de a\u0219teptare la call center-uri \u0219i la rezolvarea mai rapid\u0103 a problemelor\u00c2\u00a0 oamenilor prin oferirea alternativei de a discuta \u00eenc\u0103 de la \u00eenceputul apelului cu un operator uman.\u00c2\u00a0 Astfel, timpii de a\u0219teptare ar urma s\u0103 fie de maxim 3 minute. Consumatorii vor avea \u00eenc\u0103 de la \u00eenceput posibilitatea fie de a parcurge pa\u0219ii digitali, fie de a fi transfera\u021bi la o persoan\u0103 real\u0103,\u00c2\u00a0 cu preg\u0103tire de specialitate,\u00c2\u00a0 cu care s\u0103 rela\u021bioneze direct. C\u00e2nd suni la call center-ul unui furnizor vrei s\u0103-ti rezolvi problema cu rapiditate, nu s\u0103 stai s\u0103 astepti toate mesajele \u00eenregistrate. Oamenii \u00een v\u00e2rst\u0103 din mediul rural nu pot folosi tableta, nu au posibilitate s\u0103-\u0219i fac\u0103 singuri conturi pe toate site-urile furnizorilor. Oamenii au nevoie de comunicare direct\u0103. E inadmisibil s\u0103 a\u0219tep\u021bi zeci de minute \u00een telefon pentru a fi preluat, \u00een sf\u00e2r\u0219it, de un operator<\/em>&#8222;\u009d, a declarat deputatul PNL, Gabriel Avr\u0103mescu. Conform parlamentarului liberal, ini\u021biativa legislativ\u0103 ar urma s\u0103 vizeze toate companiile publice \u0219i private care, indiferent de m\u0103rime, furnizeaz\u0103 servicii c\u0103tre popula\u021bie, dar \u0219i c\u0103tre institu\u021biile publice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oamenii au nevoie de servicii de calitate, s\u0103-\u0219i rezolve cu rapiditate problemele, \u0219i au nevoie de respect \u00een rela\u021bia cu furnizorii. Pentru mul\u021bi consumatori, serviciul de asisten\u021b\u0103 pentru clien\u021bi, indiferent de firma c\u0103rora li se adreseaz\u0103, \u00eenseamn\u0103 nervi \u0219i timp pierdut la telefon. Oamenii sunt nevoi\u021bi, uneori, s\u0103 a\u0219tepte zeci de minute ori chiar ore pentru a fi prelua\u021bi de un operator uman, c\u0103rora s\u0103 le\u00c2\u00a0 reclame problema cu care se confrunt\u0103. \u00cen plus, multe persoane, \u00een special cele v\u00e2rstnice, nu au posibilitatea de a folosi alte solu\u021bii, cum sunt&hellip;<\/p>\n","protected":false},"author":4,"featured_media":16735,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[173],"tags":[3405,6102,6055,5829],"class_list":["post-16734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrativ","tag-call-center","tag-deputat-pnl","tag-gabriel-avramescu","tag-initiativa-legislativa"],"gutentor_comment":0,"_links":{"self":[{"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/posts\/16734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16734"}],"version-history":[{"count":1,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/posts\/16734\/revisions"}],"predecessor-version":[{"id":16736,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/posts\/16734\/revisions\/16736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=\/wp\/v2\/media\/16735"}],"wp:attachment":[{"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scurtpe2.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}